Privacy Policy

Last Updated: June 30, 2026

At Arthur’s Plumbing Express, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, contact us, or use our services. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We collect personal information when you voluntarily submit it to us through our website’s “Contact Us” form, service inquiries, phone calls, or other interactions. This may include:

• Your name
• Email address (if provided)
• Phone number (optional)
• Service or billing address
• Any additional details you provide regarding your service request

Providing your phone number is optional and constitutes your consent to be contacted by Arthur’s Plumbing Express regarding your inquiry.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages viewed, and the dates and times of your visits. This information is collected through cookies and similar technologies described below.

Use of Information

The information you provide is used for the following purposes:

• Responding to inquiries and service requests
• Scheduling appointments and providing requested services
• Improving our customer service and offerings
• Providing important updates regarding our services

We do not sell or share your personal information, including phone numbers, with third-party marketers.

Cookies & Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to improve functionality, analyze site traffic, and understand how visitors use our site. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings, though doing so may affect certain features of the website. We may use third-party analytics or advertising services that set their own cookies, subject to their respective privacy policies.

Text Messaging & Mobile Opt-In

If you opt-in to receive text messages from us, your mobile information will be kept confidential. Your phone number and consent details:

• Will not be shared with third parties for marketing or promotional purposes.
• May be shared only when necessary for essential business operations (e.g., appointment confirmations).
• Are used solely for communication related to your inquiries or service requests.

Opt-Out Instructions

You have the right to opt out of receiving text messages or other communications from us at any time.

To opt out of text messaging, simply reply STOP to any text message you receive from us. Once you opt out, you will no longer receive text messages from Arthur’s Plumbing Express.

Data Sharing & Third-Party Involvement

We do not share any personal data, including text message opt-in details, with third parties for their marketing purposes.

However, we may share information with trusted service providers and partners when necessary for essential business operations, such as:

• Scheduling and dispatching service appointments
• Processing customer requests and payments
• Sending service confirmations and reminders

All data sharing is conducted in compliance with privacy laws and security standards.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal and contractual obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Consent & Your Rights

By voluntarily providing your information through our website, phone calls, or text messaging, you consent to:

• The collection and use of your personal data as described in this policy
• Receiving service-related communications, including appointment confirmations and updates
• Opting in to text messaging if you provide your mobile number

You have the right to update, request, or delete your personal information at any time. Depending on your state of residence, you may also have the right to know what personal information we collect, to request a copy of it, and to opt out of certain uses. To exercise any of these rights, please contact us using the information below.

Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Contact Details

If you have any questions or concerns regarding our privacy policy, or if you wish to opt out of communications, please contact us:

Arthur’s Plumbing Express

Phone: (772) 275-3555

Location: 1532 SE Village Green Unit L, Port St. Lucie, FL 34952

Amendments

Arthur’s Plumbing Express reserves the right to amend this privacy policy at any time. Any changes will be posted on our website, and the date of the latest update will be indicated at the top of the policy.

Thank you for trusting Arthur’s Plumbing Express with your personal information. Your privacy and satisfaction are our top priorities.