Need a Plumber? Let's Talk.
Reach Arthur's Plumbing Express by phone, or send us a message online and our team will get right back to you.
A plumbing emergency can happen at any time, and the actions you take in the first few minutes often determine whether the damage stays minor or becomes catastrophic. Burst pipes, major leaks, sewage backups, and overflowing fixtures are stressful situations, but knowing what to do before the plumber arrives can save you thousands of dollars in water damage repairs. Here are the essential steps every Port St. Lucie homeowner should know.
This is the single most important piece of knowledge for any homeowner, and it should be learned before an emergency happens. Your main water shut-off valve controls all water flow into your home. In most Port St. Lucie, FL homes, this valve is located near the front of the house, close to where the water meter is installed, or inside the garage. Some older homes have the valve in a utility closet or near the water heater. Walk through your home today and locate this valve. Make sure it turns freely; if it is stuck, have a plumber service it before you need it in an emergency.
If a pipe bursts, a supply line fails, or any fixture is leaking uncontrollably, turn off the water immediately. For isolated problems like a leaking toilet or a broken supply line under a sink, look for the individual fixture shut-off valve, usually a small oval-handled valve on the wall behind or below the fixture. Turn it clockwise to close. If the leak is large, you cannot find the fixture valve, or multiple areas are affected, go straight to the main shut-off and close it. Every second of flowing water during a burst pipe event adds to the damage.
If you have shut off the main water supply, you should also turn off your water heater to prevent it from overheating or building excessive pressure while no water is flowing through the system. For a gas water heater, turn the thermostat to the "pilot" position. For an electric water heater, switch off the corresponding breaker in your electrical panel. This is a protective measure that prevents additional damage to the unit itself.
After shutting off the main valve, there is still water sitting in your pipes under pressure. Open several faucets throughout the house, both hot and cold, and flush toilets to drain the remaining water from the system. This reduces the amount of water that can continue leaking from a damaged pipe and helps relieve any residual pressure in the lines. Focus on faucets that are at a lower elevation than the leak, as gravity will help draw water away from the damaged area.
While waiting for your plumber to arrive, take steps to minimize water damage. Place buckets under active drips. Use towels or mops to soak up standing water, especially on hardwood floors or near drywall. If water is pooling on the ceiling from a leak above, carefully poke a small hole in the center of the bulge to let water drain into a bucket rather than allowing it to spread laterally and cause the ceiling to collapse. Move furniture, electronics, and valuables away from the affected area.
If you are dealing with a sewage backup or a severely clogged drain, resist the urge to pour chemical drain cleaners down the line. These products are rarely effective against major blockages, and the caustic chemicals can damage your pipes, creating an additional problem on top of the one you already have. They also pose a safety hazard to the plumber who will be working on the system. Leave the drain alone and let a professional handle it with the right equipment.
Some plumbing problems can wait for a scheduled appointment. A plumbing emergency cannot. Call us immediately if you experience any of the following:
Arthur's Plumbing Express serves homeowners throughout Port St. Lucie, FL 34952 and the surrounding Treasure Coast communities. When you have a plumbing emergency, call us at (772) 275-3555 for fast, professional response. You can also reach us through our contact page for non-emergency inquiries.
We offer specials throughout the year to help you save. Check back often to see our updated offers!
Whole-House Water Filter Installation
Don’t compromise your water quality this season.
Water Heater Installation
Treat yourself with a new efficient water heater.
Garbage Disposal Installation
Enjoy a cleaner kitchen.